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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Longway products

The group "New Technologies" offers for review the products of the plant Longway: heavy duty rollers, heavy duty rollers, light, furniture rollers, institutional rollers, industrial rollers, light and medium rollers, trolleys and rollers for trolleys, industrial rollers, rollers for scaffolding, medical rollers, stainless steel rollers, rollers for garbage cans, rollers for shopping baskets, two-wheeled rollers, escalator rollers, roller accessories
  • Heavy duty rollers Longway
    Heavy duty rollers
    1001-TPR, 1002-TPR, etc.
  • Heavy-duty rollers Longway
    Heavy-duty rollers
    D-1301, D-1302, etc.
  • Light, furniture rollers Longway
    Light, furniture rollers
    2001 TPR, 2002 TPR, etc.
  • Stationary rollers Longway
    Stationary rollers
    3001 TPR, 3002 TPR, etc.
  • Industrial Rollers Longway
    Industrial Rollers
    4002, 4022, 4023, 4032, etc.
  • Light and medium rollers Longway
    Light and medium rollers
    5301 TPR, 5302 PU, etc.
  • Trolleys and rollers for trolleys Longway
    Trolleys and rollers for trolleys
    LWT, 6101 PU, 6201 TPR, etc.
  • Industrial rollers of the European standard Longway
    Industrial rollers of the European standard
    A-M02, A-N02, etc.
  • Rollers for scaffolding Longway
    Rollers for scaffolding
    1179N, 1180N, etc.
  • Medical Videos Longway
    Medical Videos
    3091, 3093, 3139, etc.
  • Stainless Steel rollers Longway
    Stainless Steel rollers
    3001-SS TPR, etc.
  • Rollers for garbage cans Longway
    Rollers for garbage cans
    B-A01, B-A01-DB, etc.
  • Rollers for shopping baskets Longway
    Rollers for shopping baskets
    K2-ST-5000 TPR, etc.
  • Two-wheeled rollers Longway
    Two-wheeled rollers
    2059 TPR, 2064 PP, etc.
  • Escalator Rollers Longway
    Escalator Rollers
    K-H05 PU, K-H07 PU, etc.
  • Roller Accessories Longway
    Roller Accessories
    D001, D002, etc.

NEW TECHNOLOGIES GROUP

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